Sp9 Privacy Policy — User Data Protection
This Privacy Policy sets out clearly how sp9 collects, stores, uses, and protects the personal information of users on our platform. We place your data security at the heart of sp9's commitment to the trust of Malaysian users.
Last updated: 2026. This policy applies to all users accessing the sp9 platform.
1. Information We Collect
When you register or use the sp9 platform, we collect the following categories of information to ensure our services operate smoothly and securely:
Account Information
- Full name, date of birth, and gender
- Email address used during registration
- Active Malaysian mobile number
- Encrypted password (not stored in plain text)
Identity Verification Information
- Copy of identity document (MyKad or passport)
- Proof of current residential address
- Malaysian bank account details for withdrawal purposes
Device & Browser Information
- IP address and approximate location based on IP
- Device type, operating system, and browser used
- Login session data including access time and date
Transaction Information (MYR)
- Deposit and withdrawal records in MYR
- Payment methods used (DuitNow, FPX)
- Betting history and platform activity
2. Why We Use This Information
Your account information is used to allow you to log in, manage your balance, process MYR deposits and withdrawals, and securely access all sp9 services.
Identity verification data is used to meet anti-money laundering requirements, verify user age, and protect accounts from unauthorised access.
Usage and device data are used to identify technical issues, improve the performance of the sp9 platform, and ensure a smooth experience for Malaysian users across all devices.
Sp9 may use your email address or phone number to send important account-related notifications such as transaction confirmations, security alerts, or policy updates. We will not use your information for marketing purposes without your prior consent.
3. Cookies & Tracking Technologies
The sp9 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:
- Essential Cookies
- Required for core platform operations such as login authentication and session security. These cookies cannot be disabled as they are essential to sp9's core functionality.
- Performance Cookies
- Collects anonymised data on how users interact with the platform to help us identify pages or features that need improvement.
- Preference Cookies
- Stores user preferences such as language and display settings to provide a more consistent experience each time you access sp9.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect your ability to log in or use certain platform features.
4. Data Storage, Security & Sharing
Data Storage Security
All sp9 user data is stored on servers protected by industry-standard SSL encryption. Passwords are stored in hashed form and cannot be read by anyone, including sp9 staff.
MYR transaction data is processed through registered payment gateways that comply with Malaysian financial security standards. sp9 does not store credit card details or banking information directly in our systems.
Third-Party Sharing
Sp9 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following circumstances:
- Payment service providers required to process MYR transactions
- Malaysian authorities where required by law or court order
- Technical service partners bound by strict confidentiality agreements
5. User Rights Over Personal Data
As an sp9 platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold in connection with your sp9 account at any time by contacting our support team.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your sp9 account settings.
You may request the deletion of your account and personal data. Such requests are subject to financial record retention requirements mandated under Malaysian law.
To exercise any of the rights listed above, please contact the sp9 support team by email at [email protected], stating the nature of your request. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.
6. Policy Updates & How to Contact sp9
Privacy Policy Updates
Sp9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.
Continued use of the sp9 platform after any policy changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.
Contact the sp9 Team
- [email protected] — for privacy and personal data enquiries
- FAQ — answers to common questions about the platform
- Create a new account to get started with sp9
Your Data is Safe with sp9
We are committed to protecting the privacy of every Malaysian user. Register for an sp9 account and enjoy a sports betting and casino platform that is safe, transparent, and optimised for mobile.